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Frequently Asked Questions
    
  1. How do I place an order? 
    Please follow the steps below:

    • Step 1 – Browse through our website and select the gift(s) you wish to purchase.  Click the “Add to Basket” button next to the item you wish to purchase.
        

    • Step 2– Once the product is added to the cart, you will be shown the cart contents and from there, you have the option to select to continue to shop or checkout.
       

    • Step 3 - Once you have added all that you want to purchase to the cart, select checkout, fill up the form and proceed to make payment using WorldPayor local local bank transfers (Maybank, RHB Bank, Public Bank).

  2. Do I need to fill in my particulars every time I want to place an order?
    If you have selected to allow the server to remember you the first time you make a purchase, the checkout form will automatically be filled and there is no need for you to fill in the form unless you wish to make changes.

  3. Is your server secure? 
    We do not store any credit card information in our server. In fact, we do not know your credit card number at all. Upon checkout, you will be transferred to a secured page provided by WorldPay who will collect the funds on our behalf.

  4. How will I know if my order is confirmed?
    We will send a confirmation email once we receive your order.

  5. All prices shown are in what currency?
    All prices shown are in Ringgit Malaysia (RM).

  6. Is the gift box included in my DIY purcahses ?
    No. The gift box is priced separately at RM 2.70 per piece.

  7. How long do I have to wait for my gifts?
    Delivery is within 3 working days upon confirmation of payment.

  8. How can I make my payment?
    Payment can be made by bank transfer from Maybank, RHB Bank or Public Bank. Our account numbers can be found on the payment method site. We also accept credit card payments via Visa or Mastercard.

  9. What if the items I received is not functioning?
    Refunds will be given at the discretion of the Company Management. However, please notify us seven (7) days upon receipt for replacement of any non functioning item(s). Damaged items are dealt on a case by case basis.”


 

            

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